Facing a Crypto.com transaction rejected error can be frustrating, especially when you’re eager to buy or trade cryptocurrencies. This common issue often stems from simple mistakes or external factors, but the good news is that it’s usually fixable with a few straightforward steps.
Whether you’re a beginner or an experienced trader, understanding why your Crypto.com transaction rejected message appears is the first step to fixing it. We’ll break down the common causes, offer easy-to-follow solutions, and share tips to prevent future issues.
Why Your Crypto.com Transaction Was Rejected
Before diving into the solutions, it’s important to understand why a Crypto.com transaction gets rejected. Here are some of the most common reasons:
1. Card Issues
Your card may be the root cause of the rejection. Here’s what to check:
- Incorrect Card Details: Double-check the card number, expiration date, and CVV.
- Expired or Unsupported Card: Make sure your card is active and supported. Crypto.com typically accepts Visa and Mastercard only.
- 3D Secure Not Enabled: Ensure your card supports 3D Secure (Verified by Visa or Mastercard SecureCode) and that you’re completing the verification step.
- Insufficient Funds or Card Limits: You may have reached your card’s daily spending limit or don’t have enough balance.
- Fraud Detection by Bank: Your bank may have flagged the transaction as suspicious and blocked it automatically.
- Card Not Allowed for Crypto: Some banks block crypto transactions entirely.
2. Bank-Related Problems
Your bank may not support crypto purchases, or there might be additional restrictions:
- Bank Doesn’t Support Crypto Transactions: Some banks refuse payments to crypto platforms altogether.
- Security or Risk Policies: Banks sometimes block crypto payments due to internal risk policies.
- Unverified Bank Account: If your linked bank account isn’t fully verified with Crypto.com, it can trigger a transaction rejection.
3. Mismatch or Identity Issues
- Name Mismatch: The name on your bank account or card must match the name on your Crypto.com account.
- Incomplete KYC (Know Your Customer): If you haven’t completed verification with Crypto.com, certain transaction features may be limited or blocked.
4. Technical or App-Related Errors
- Outdated App: Using an old version of the Crypto.com app can cause bugs during transactions.
- Temporary Glitches: System maintenance or network congestion can lead to failed or rejected transactions.
📚 Read also: What Is the Crypto.com Response Time?
How to Fix a Rejected Crypto.com Transaction
If your Crypto.com transaction was rejected, here’s what you can do step-by-step:
1. Check Your Payment Details Carefully
- Re-enter your card or bank account details.
- Make sure the billing address matches exactly with what your bank has on file.
- Enable 3D Secure through your bank if needed.
2. Contact Your Bank
- Ask if they allow crypto purchases. Some banks may need you to approve this type of transaction manually.
- Request to lift any security blocks or fraud alerts associated with your card.
3. Try a Different Card or Payment Method
- If one card fails, try another. Visa or Mastercard are preferred.
- Alternatively, use a connected crypto wallet or fiat top-up via bank transfer if available.
4. Update the Crypto.com App
- Ensure you’re using the latest App Store or Google Play version.
- Clear the cache if you notice any lag or errors during transactions.
5. Verify Your Identity
- Go to your Crypto.com profile settings and complete any pending verification steps.
- Upload valid documents such as a government-issued ID and proof of address.
6. Wait and Retry Later
- If the platform is experiencing technical issues, try again after a short wait.
- Check Crypto.com’s official Twitter or status page for system updates.
7. Reach out to the Crypto.com Team
- If nothing works, contact the crypto help team directly through the app.
- You can also contact the team via the crypto.com customer service phone number.
- Provide details such as the type of transaction, the error message, and the steps you’ve taken.
Tips to Avoid Future Transaction Rejections
To prevent the Crypto.com transaction rejection issue in the future:
- Use only supported cards like Visa or Mastercard.
- Always keep your card or bank info up to date.
- Make sure 3D Secure is enabled on your payment card.
- Ensure your Crypto.com and bank details match exactly.
- Regularly check and stay within your card’s spending limits.
Final Thoughts
Having your Crypto.com transaction rejected is frustrating, but in most cases, it’s easy to resolve. Whether it’s a minor card issue, a bank restriction, or something on Crypto.com’s end, the steps above should help you identify and fix the problem quickly. Once resolved, you’ll be able to use your account and continue trading without further interruptions.
Still facing issues? Contact us for instant help with any Crypto.com transaction problems.
FAQs on Crypto.com Transaction Rejected
Does Crypto.com accept all banks?
Not all banks support crypto transactions. Some may block or limit payments to crypto platforms for security reasons.
Can I use a different payment method if my card is rejected?
Yes, Crypto.com supports alternative payment methods like bank transfers or other cards. Check the app for available options in your region.
