Why Crypto.com Verification Failed & How to Resolve It?

Getting started with a crypto platform should be smooth, but sometimes users face hiccups during the verification process. One common issue is when the Crypto.com verification failed unexpectedly, leaving users stuck and confused. This issue can be frustrating, especially if you’re eager to buy, sell, or trade crypto.

In this blog, we’ll walk you through the most common reasons for verification failure on Crypto and show you exactly how to fix them. Whether it’s an ID mismatch or a blurry selfie, there’s usually a simple solution. Let’s break it down step-by-step.

Common Reasons Why Crypto.com Verification Failed

When your verification doesn’t work, it’s usually due to one of these common issues. Here’s a breakdown of why crypto com verification failed might pop up:

1. Incorrect information

One of the most common reasons for verification failure is a minor mistake in your name, date of birth or address which can lead to your application being rejected by the verification system. Make sure all the information you provide exactly matches your official identity documents.

2. Poor Quality Identification Documents

Blurry, cropped, or unclear photos of your ID (like your passport, driver’s license, or national ID card) are a frequent reason for verification failure. Make sure the entire document is visible, well-lit, and in focus.

3. Expired Identification Documents

If the ID you submitted has expired, Crypto.com will not be able to verify your identity. Double-check the expiration date before uploading your documents.

4. Mismatched information

The information you enter during the registration process must exactly match the details in your identity documents and address proof provided by you. Any inconsistency may cause verification to fail.

5. Selfie Issues

Some platforms require a selfie to confirm your identity. If the photo is blurry, poorly lit, or doesn’t clearly show your face, it could result in a failed verification. Ensure you are looking directly at the camera and that your face is fully visible without any obstructions.

6. Technical Glitches

Although less common, technical issues on the Crypto.com platform can sometimes interfere with the verification process.

7. Unsupported Documents or Region

Ensure that Crypto com accepts the type of identification document you are using in your region. Some platforms may have specific requirements based on your location.

How to Resolve Crypto.com Verification Failed Issues

Now that you know what could go wrong, here are actionable steps to resolve the issue:

1.Double-Check Your Documents

Start by reviewing everything you’ve submitted:

• Make sure your ID is clear and not expired.
• Check that your proof of address is recent (usually within the last 3 months).
• Confirm the name and address match your Crypto.com account exactly.
• If they ask for a selfie with your ID, follow their instructions to a T—good lighting and all.

2. Fix Any Mismatched Info

Log in to your Crypto.com account and:

• Go to your profile settings.
• Update your name, address, or any details to match your documents.
• Save the changes and resubmit your verification.

3. Switch Up Your Tech

If you suspect a technical hiccup:

• Try verifying on a different device, like switching from your phone to a laptop.
• Use a different browser (Chrome or Firefox usually work well).
• Update the Crypto.com app to the latest version.
• Make sure your internet is stable—no spotty Wi-Fi!

4. Wait and Retry if Locked Out

• If you’ve been locked out due to multiple failed attempts, wait at least 24 hours before trying again.
• Use the “Resubmit” option in the app and follow the instructions carefully.

5. Contact the Crypto.com Help Team

• If you’ve tried the above steps and still face issues, reach out to Crypto.com’s help team through the in-app chat feature.
• Be patient, as response times may vary, especially during periods of high demand.

6. Wait for the Cooldown Period

Sometimes, if you try too many times in a row, the system may temporarily block further verification attempts. Wait for the cooldown period before trying again.

Related:- Why is your Crypto com account locked & how to fix it?

Tips for a Smooth Verification Process

• Use your passport if possible, as it is widely accepted.
• Avoid using VPNs or proxies during the process, as they can trigger security flags.
• Make sure your face is clearly visible in the selfie, with no hats or sunglasses.
• Check your email regularly for updates or requests for additional information.

The Bottom line – Crypto Verification Failed

If your Crypto.com verification failed, don’t worry—you’re not alone. Many users face this issue, and most of the time, it’s something simple that can be fixed quickly. Carefully follow the steps above, re-check your documents, and avoid using VPNs or incorrect details.

Need help resolving your verification issues? Contact Blockchain Customer Care for instant help, and we’ll guide you through the process step-by-step.