Losing access to your Bitget wallet can be stressful, especially when your funds are involved. If you’re locked out, don’t panic! There are secure and easy ways to recover your Bitget wallet account.
Whether you lost your phone, changed your number, or can’t access your Google Authenticator, Bitget offers a self-service recovery process that helps you regain control safely. Let’s walk you through everything step by step.
Understanding Bitget Accounts vs. Wallets
Before diving into recovery, it’s important to clarify the distinction between a “Bitget account” and a “Bitget wallet.”
Bitget Account: This is your centralized exchange account on Bitget.com, where you trade and store funds in a custodial wallet. The recovery steps in this article apply to this account.
Bitget Wallet (formerly BitKeep): This is a decentralized, self-custodial wallet where you manage your own private keys. If you’ve lost the seed phrase, recovery is not possible.
How to Recover Your Bitget Account After Losing Access
Bitget provides a self-service portal to assist you in regaining access if you’ve lost your email, phone number, or Google Authenticator (GA) credentials. This process is for users who are unable to complete two-factor authentication (2FA) or have forgotten their security credentials.
Step 1: Initiate the Self-Service Recovery Process
To start, you need to navigate to the account recovery section.
- For Bitget Website:
- Click on the customer support icon located in the bottom-right corner of the page.
- Find self-service and locate the account section.
- Select account recovery.
- For Bitget Mobile App:
- Tap the customer support icon at the top-right corner.
- Find self-service and locate the account section.
- Select account recovery.
Step 2: Identify Lost Verification Method(s)
Once you’re in the account recovery portal, you’ll need to specify what access you’ve lost.
- Enter your Registered Email Address or Mobile Phone Number associated with your Bitget account.
- Select which method(s) you’ve lost access to:
- Phone number
- Google Authenticator
- You can choose one or multiple options. If you choose two or more, Bitget may require live video verification for enhanced security. Note that recovery might take longer if video verification is needed.
Step 3: Confirm Your Account Details
To verify your identity, Bitget will ask for some account-related information.
- Fill in the required questions, which may include details like your last login date, the reason for your recovery application, and potentially some trading activity information.
- Press Continue after accurately completing the form. Providing precise details helps speed up the process of recovering your Bitget account.
Step 4: Submit Verification Documents
This is a crucial step for security. You will need to upload specific documents to prove your identity.
- Upload your deposit record (if any): This must be submitted as a video only. Only MP4 video files up to 20MB are supported. If you don’t have a deposit record, you can usually skip this step, but your request will still be subject to approval based on other provided details.
- Upload your identification documents: Provide clear images of both the front and back of your government-issued ID or passport.
- Upload a selfie holding your ID: Take a clear selfie where you are holding your ID next to your face, ensuring both your face and the ID details are clearly visible.
Important Note: Image uploads must be in JPG, PNG, or JPEG format and under 2MB. Ensure all documents are clear, legible, and match the information on your Bitget account.
Step 5: Wait for Review
After submitting all the required information and documents, your request will be sent to the Bitget team for review.
- You will receive notifications once there is an update on your recovery status.
- Most cases are reviewed within one business day. However, if video verification is required, processing may take 3-5 business days, depending on the complexity of your submitted information.
- Once the recovery is completed, withdrawals and other sensitive functions will be temporarily disabled for 24 hours to protect your assets. This is a standard security measure.
If you have trouble locating the recovery option or the tool doesn’t respond as expected, it’s best to contact Bitget wallet customer service for guidance. They can walk you through the correct process step by step.
Important Considerations for Account Recovery
- Be Patient: The recovery process involves security checks, and delays can occur, especially if more verification is needed.
- Provide Accurate Information: Inaccurate or incomplete information can significantly delay or even cause the rejection of your recovery request.
- Security Lock: The 24-hour security lock on withdrawals after recovery is for your protection. Do not attempt to bypass it.
- Contact Support: If you encounter any issues or don’t receive updates within the stated timelines, contact Bitget customer support for assistance. They are available 24/7.
Read Also:- How to Convert BTC to USDT on Bybit?
FAQs About Bitget Wallet Account Recovery
What if I’ve lost access to all my verification methods (email, phone, and Google Authenticator)?
You can still recover your Bitget account by selecting multiple methods during the recovery process. If two or more are selected, Bitget will require a video verification to confirm your identity and ensure the request is legitimate.
Why are withdrawals disabled after my account recovery is successful?
To protect your digital assets, Bitget temporarily disables withdrawals and other sensitive features for 24 hours immediately after your account recovery is completed. This security measure helps prevent unauthorized activity and ensures your funds remain safe.
Can I recover my Bitget Wallet (self-custodial) if I lose my seed phrase?
Unfortunately, no. If you’re using the Bitget Wallet (formerly BitKeep) and have lost your seed phrase, recovery isn’t possible. Since it’s a self-custodial wallet, the seed phrase is the only way to restore access.
Final Thoughts
It can be nerve-wracking to lose access to your crypto wallet, but Bitget’s recovery system makes it straightforward to verify your identity and regain access. Just follow the steps carefully, provide accurate documents, and be patient during the review process.
Need help to recover your Bitget account fast? Reach out to our customer service team via live chat or phone for personalized assistance.
